Subject: Re: Your flight has been re-scheduled
Date: 11 September 2008 17:40:12 BDT
Despite the new time you sent me, the flight, in fact landed late at Kalymnos and then took off late too.
Re-scheduled Flight Booking Reference: RXKU8H
There is a schedule change on your flight(s) booked with Olympic Airlines due to operational reasons.
Your flight OA13 on 08SEP originally scheduled to depart from Kalymnos Island to Athens at 07:15, has been now changed to flight OA15 08SEP, departing from Kalymnos Island at 16:35 and arriving in Athens at 17:35.
We confirm your flight details, as follows:
Passengers WEEKS/DAVIDMR SIBLEY/BRIANMR
From To Departure Arrival Flight Travel Category Kalymnos Island Athens 08SEP 16:35 08SEP 17:35 OA15 ECONOMY
We apologize for any inconvenience, this may have caused you and thank you for your understanding.
Should you have any further questions, you are welcome to call your local Olympic office.
Have a nice flight,
Over a Month later I receive a reply:
Dear Mr Weeks,
Thank-you for your email letter dated 11th September 2008, which I receivd today from our Athens Head Office.
Naturally it is always our intention and desires to operate each of our flights in accordance with published schedules, and we are concerned when circumstances beyond our control prevent us from doing so.
The airline industry and its operations are notoriously affected by multiple uncontrollable factors and for this reason timings are not guaranteed and the airline cannot be held liable/responsible for connections or separate contracts, with independent travel insurance being the only possible avenue for restitution.
There is no compensatory factor applicable to such circumstances under EU regulation EC261 / 2004 as more than 14 days notice was given.
We ask you to accept our repeated apology for the inconvenience encountered.
Tony D Little
Customer Services & Administration Superintendent
So now we know why the mess happened; why we get no compensation; why the customer service is non existent and why I shall never ever fly with this rubbish outfit, ever again.